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D.Y MAKEUP HAIR & SPA STUDIO POLICIES

 

YOUR APPOINTMENT IS IMPORTANT AND VALUED TO GET THE MOST OUT OF YOUR EXPERIENCE AT D.Y MAKEUP - HAIR & SPA. PLEASE ENSURE YOU REVIEW AND UNDERSTAND ALL THE POLICIES BELOW. IF YOU REQUIRE ANY FURTHER CLARIFICATION DO NOT HESITATE TO REACH OUT.

 

 

COVID

D.Y MAKEUP - HAIR & SPA is committed to upholding the highest standards of infection and disease prevention, alongside all safety measures outlined by Health Canada. Extra time has been allocated to ensure all surfaces and reusable items are thoroughly cleansed and disinfected with hospital-grade cleaning products before and after each appointment. One-time use supplies will be treated as such and safely discarded after usage. Daniela will be wearing appropriate PPE, practicing safe hand-washing and social distancing when required. These policies are put in place to ensure the safety of all clients and staff.

 

All clients are:

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  • required to complete a COVID Pre-Screening Questionnaire the day before their appointment. D.Y MAKEUP - HAIR & SPA reserves the right to cancel appointments and/or refuse client entry to the clinic without a completed COVID questionnaire.

 

  • asked to arrive 5 minutes before their appointment start time.

 

  • remain in their vehicles upon arrival and will be texted or called when to enter the studio.​

 

  • required to have temperatures taken at the studio door with a touch-less thermometer.

 

  • required to use the provided hand sanitizer upon entering the studio.

 

  • client should bring their mask to be allowed to come to the studio.

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Illness

Clients who are feeling unwell will be expected to cancel their appointment and notify D.Y MAKEUP - HAIR & SPA as soon as possible. This appointment can be cancelled/rescheduled with no penalty.

 

First Visit

All new clients are required to complete a client consultation form, COVID pre-screening form 1 day prior to the appointment. Clients booking a same-day treatment are also required to complete the above form prior to the appointment. Failure to complete any of the documents will delay the start of the treatment and shorten treatment timing.

All new clients are required to complete a full client consultation prior to the service to ensure the safest and most effective treatment and product plan. Additional time will be added to your service if an in-person consultation is not booked alongside a service for the initial visit.

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Confirmation Policy

All clients will receive a confirmation text/email at least 24-hours prior to the appointment booking and will be requested to confirm their appointment. If the appointment is not confirmed by the day of treatment, D.Y MAKEUP - HAIR & SPA reserves the right to cancel the appointment and upon all future bookings, will require pre-payment of the treatment in FULL at time of booking.

 

 

Late Arrival

Any late arrival will result in a shortened treatment timing. Clients arriving later than 15 minutes on two consecutive bookings will be required to pre-pay for future services in FULL at the time of booking.

 

- If you are running late please call as soon as possible to keep me informed.

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Return/Exchange Policy

All treatments are final sale and non-refundable.
All products purchased online/in-store are final sale.

 

 

Lost/Misplaced Items

D.Y MAKEUP - HAIR & SPA is not responsible for any lost or misplaced items.

 

 

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Payment Methods

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We accept Credit, Debit, PayPal and Offline Payments

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